Based in the heart of Manchester, CTI is now one of the largest digital transformation agencies outside of London with 220 Digital professionals working for us. Our journey is unique and we need dedicated and talented people to join us to help our continued growth and development. Not only will you have exposure to some exciting technologies but you’ll also get to know our various teams and departments.

Our Senior Account Managers are responsible for the management of a portfolio of clients and the ongoing generation of revenue from these clients. They need to work proactively and closely with our clients so that they can understand the challenges they are facing and drive opportunities for growth within these accounts.

What will my day look like? 

The Senior Account Manager is given a portfolio of key clients to work with and is responsible for the strategic direction of the client account with the key objectives of;

• long term retention

• upselling/cross-selling of our services

• an increase in revenue year on year (working to a specific target for each client)

• Improving our client satisfaction scores

Reporting to the Strategic Business Lead they are responsible for providing the business with accurate information about the revenue forecast for that client, the scope of opportunity within each client and the health of our client relationships.

• Overall ownership of client relationship and the client account plan

• Understanding our client’s organisations - their objectives, target audiences, positioning, competitors, key challenges and problems we can help them solve

• Establishing key opportunities for us to develop our work with our clients

• Identification of client contacts. From day to day to senior level contacts within the business

• Relationship building with all contacts within a client organisation.

• Meeting with clients on-site and/or hosting clients in our Manchester office regularly

• Production of regular reviews for retained clients with an emphasis on ideas and new initiatives to benefit the client and introducing the client to a range of services we can provide

• Responsible for the management of the pipeline of opportunities within the client portfolio

• Ensuring financial targets are tracked and achieved in terms of revenue generated per client

• Production of proposals and presentation documentation to assist in the selling of CTI services

• Ensure that client contracts are up-to-date and renewed before expiration

• Ensure that all engagements have signed work orders in place

• Understand and document client budgeting periods to ensure that the right levels are put forward to cover ongoing support and new development projects

• Managing our client records with our CRM and ensuring key opportunities, contacts and other details are up to date

• Act as a point of escalation when clients do not pay on time

• Work closely with project management and production teams on the delivery of client projects. Identifying issues as early as possible and, where necessary, escalating to Strategic Business Lead to minimise commercial risk

• Working with Account Executives and Account Managers to delegate work as needed

Key Skills & Experience

• Proven experience in a similar role with an agency - preferable

• Friendly and outgoing with excellent communication skills

• The ability to build trusted client relationships with stakeholders at all levels within an organisation

• Initiative to spot business opportunities based on a knowledge of the client and sector

• Interpretation skills to understand client needs and respond appropriately

• Ability to identify clear goals and action plans to achieve them

• Planning and forecasting skills

• Negotiation and conflict resolution skills

• Problem-solving

• Highly organised, calm and able to work under pressure in a fast-paced environment

• Manage tasks and time well

• Afford a high attention to detail

• Ability to be flexible by adapting quickly to changing priorities, new approaches and methods

• Comfortable with coordinating and collaborating with business teams to drive required decisions and outcomes

• Broad knowledge of digital marketing and website development

• Strong marketing knowledge

• Strong analytical and business analysis skills

Location:  Our head office is in Manchester city centre (Ancoats) - we adopt a hybrid working model (2 days in the office per week)

Salary: 

Why CTI Digital?

Having recently received a £25 million investment, CTI is now on an accelerated path with growth in several areas across the business and its other brands. We are committed to ensuring our employees have the best possible opportunities to learn and develop along the way, offering continued professional development days for all levels of the business with a dedicated budget. We pride ourselves on providing high-quality services to clients and recognise the hard work that our staff do that's why we also offer many other benefits including:

• 28 days annual leave, in addition to the bank holidays
• Six days per year for your continuing professional development (CPD)
• Personal training and development fund
• Workplace nursery scheme
• Health cash plan
• Cycle-to-work scheme
• Life assurance scheme
• Flexible working hours
• Employee Assistance Programme
• Annual subscription to Leafyard, a mental wellbeing platform
• Pension 4% matched
• Free breakfast on a Monday (if in the office)
• Company socials

At CTI Digital, we are committed to fostering an inclusive, equal and diverse workplace. We encourage candidates from all backgrounds & communities to apply. If you are a skilled professional with a passion for digital transformation to help businesses succeed, we would love to hear from you. You can also find out more about our work with equality, diversity and inclusion here.