We are looking for a Commerce Technical Director, who can offer additional expertise and motivation to our well-established Commerce team.

Based in the heart of Manchester, CTI is now one of the largest digital transformation agencies outside of London with 220 Digital professionals working for us. Our journey is unique and we need dedicated and talented people to join us to help our continued growth and development. Not only will you have exposure to some exciting technologies but you’ll also get to know our various teams and departments.

Why our Commerce team?

You’ll be joining a team of 20 commerce developers - including a peer group of lead developers as well as a mix of senior, mid and junior developers. You’ll have a dedicated Test Lead per project, as well as support from team members across the wider business such as project managers, account managers, our production team and our commercial/sales team.

CTI Digital is the preferred digital partner for an impressive array of retailers including Little Greene Paint, Kew Gardens, McGraw-Hill Education and Visit Britain. Our Commerce team works primarily with Adobe/Magento, however, we are increasingly working with several other platforms including, but not limited to:

• Big Commerce

• Shopify

• Shopware

What will my day look like?

The department's Technical Director has ultimate responsibility for the success of the department, with the support of the CTO and in line with the overall company strategy/direction.

Business & Strategy

• Take responsibility for departmental budget and success against agreed financial targets

• Input into the strategic direction of the department/profit centre, introducing new approaches and technologies based on client demand and changes in the market to expand our service offering and improve efficiency

• Raise the profile of CTI Digital by arranging participation in relevant events

Commercial

• Work as part of a commercial squad alongside members of the client services, sales and operations teams to ensure and coordinate a healthy, deliverable pipeline of work for the team

• Help qualify commercial opportunities based on delivery risks and team skill set

• Author and input into commercial pitches, tenders and proposals based on client briefs, including attending pitches in person or online

• Contribute to and maintain standard sales and marketing collateral

• Work with clients directly to discuss requirements and proposed solutions at the pre-sales stage

• Oversee or personally author and review/approve solution estimates to ensure an efficient approach is taken which meets client requirements and is in line with departmental delivery standards

• Oversee or personally author and review/approve commercial delivery contracts, ensuring an adequate level of detail to enable successful delivery, based on an overall understanding of our services

• Coordinate with account managers/directors to input into client roadmaps in a timely and effective manner, ensuring security/maintenance requirements are covered while offering solutions that help deliver on their business goals

• Maintain relationships with relevant partners and suppliers to coordinate sales leads, team training and development and the provision of supporting services via third parties

Delivery/operations

• Understand and ensure deliveries align with company-wide processes and standards

• Contribute to the continual improvement of company-wide standards in collaboration with the CTO and other technical teams

• Take ultimate responsibility for successful planning and delivery of work undertaken by the team, from both quality and budget/timeline perspectives, by ensuring the team has relevant skills/experience levels and acting as an escalation point when necessary

• Define and maintain efficient, effective team-specific processes where relevant and ensure they are understood and successfully delivered by the team

• Ensure team-specific processes are documented in a central location and contribute to the documentation of relevant wider company processes

• Input into resourcing decisions for the benefit of project/service delivery and overall team utilisation, factoring in the pipeline of upcoming work

• Continually review and introduce operational improvements, incorporating learnings from delivery retrospectives

• Oversee the development and maintenance of base builds and other tooling used by the team, with justified return on investment

• Oversee the identification and development of appropriate reusable solutions, components and products for the benefit of the client base, with justified return on investment

• Liaise with the Support Services Director to optimise technical approaches and ensure the support service is appropriately resourced to provide an efficient, high-quality service

People

• Take responsibility for team quality and staff satisfaction via effective appraisal, skill tracking, training and performance improvement/disciplinary processes

• Identify recruitment requirements suitably in advance and work with the People & Culture team to interview and onboard relevant candidates

• Input into the team-specific interview and onboarding processes to ensure high-quality candidates are identified and new team members can start efficiently

• Ensure the department structure and individuals within the team are adequately skilled and informed to ensure service delivery is self-sufficient, minimising escalations

• Take responsibility for effective team utilisation, reviewing utilisation reports and identifying areas where individuals or services could work differently to improve overall utilisation

Key Skills & Experience Required

• Knowledge and experience in the digital commerce industry and related areas

• A firm understanding of website/web application development, delivery and support process

• At least some knowledge/experience of our key platforms - Magento, Shopify and BigCommerce

• A good background understanding of the wider commerce ecosystem - marketing, CRO, supporting technologies (PIMs, ERP systems), etc.

• Experience with solution definition/estimation, commercial proposals/tender responses and pitches

• Excellent face-to-face and written communication skills

• Experience in running a scalable team with well-distributed responsibilities.

Location: Our head office is in Manchester city centre (Ancoats) - we adopt a hybrid working model (2 days in the office per week)

Salary: Dependent on Experience

Why CTI Digital?

Having recently received a £25 million investment, CTI is now on an accelerated path with growth in several areas across the business and its other brands. We are committed to ensuring our employees have the best possible opportunities to learn and develop along the way, offering continued professional development days for all levels of the business with a dedicated budget. We pride ourselves on providing high-quality services to clients and recognise the hard work that our staff do that's why we also offer many other benefits including:

• 28 days annual leave, in addition to the bank holidays
• Six days per year for your continuing professional development (CPD)
• Personal training and development fund
• Workplace nursery scheme
• Health cash plan
• Cycle-to-work scheme
• Life assurance scheme
• Flexible working hours
• Employee Assistance Programme
• Annual subscription to Leafyard, a mental wellbeing platform
• Pension 4% matched
• Free breakfast on a Monday (if in the office)
• Company socials

At CTI Digital, we are committed to fostering an inclusive, equal and diverse workplace. We encourage candidates from all backgrounds & communities to apply. If you are a skilled professional with a passion for digital transformation to help businesses succeed, we would love to hear from you. You can also find out more about our work with equality, diversity and inclusion here.