About CTI

At CTI, innovation is at the heart of everything we do. As leaders in our field, we strive to deliver exceptional, custom-tailored solutions that drive success for our clients. Our expert team combines industry insight with cutting-edge technology, ensuring that we not only meet expectations but exceed them.

We're committed to building an environment where creativity flourishes, and collaboration thrives. We aim to set the standard for excellence and integrity in our industry, in an ever-changing digital landscape. If you're passionate about making a difference and advancing your career with a team that values professionalism and innovation, CTI is the place for you.

The team

Our UX team sits at the heart of our human-centred approach to digital experiences. We combine deep user insights with innovative thinking to create intuitive, inclusive and impactful digital design.

Working across public sector, non-profit and commercial clients, our UX practitioners are embedded within multi-disciplinary teams, collaborating with researchers, developers and marketers to build accessible, evidence-driven digital solutions that make a difference.

We’re champions of user needs – from initial discovery through to delivery and optimisation. Whether it’s conducting field research, facilitating stakeholder workshops or defining service blueprints, we shape the user experience across every touchpoint.

What you’ll be doing

As Head of UX, you'll lead the evolution of CTI Digital’s UX capability – shaping the strategic vision, mentoring a team of talented researchers and designers, and ensuring user-centred thinking is embedded in everything we do. You’ll be hands-on in key accounts and pitches, while also setting the standard for excellence across our growing UX practice.

Your role will span strategy, leadership, and delivery – influencing business outcomes through intelligent, inclusive and purposeful design. You’ll play a vital part in connecting user needs with organisational goals, ensuring every product or service we deliver is both useful and usable.

As CTI’s Head of UX, you will:

🧭 Define and evolve our UX strategy, aligning it with business objectives and ensuring it supports wider delivery teams.

🎯 Lead on major UX projects, defining the strategy, setting direction, reviewing outputs, and providing hands-on support when needed.

👥 Manage a growing team of UX Designers and Researchers – including line management, project oversight and mentorship.

🌱 Support new business and growth opportunities, contributing to proposals, pitching, and positioning CTI’s UX offering in the marketplace.

📈 Shape and maintain standards for UX quality, accessibility and research rigour across all projects.

🤝 Collaborate with senior stakeholders internally and with clients, providing strategic consultation, facilitating workshops and influencing digital direction.

🛠 Oversee UX activities from discovery to delivery, including user journeys, prototypes, testing, wireframes and service maps.

📢 Advocate for UX across the business – championing user needs, driving education, and creating alignment between product, design and tech.

🔍 Stay ahead of trends and innovations in UX, accessibility and inclusive design, embedding them in how we work.

What you need to be successful

To thrive as our Head of UX, you’ll be a seasoned UX leader with a background in both hands-on design and team leadership. You’ll be confident in shaping strategy, managing people, and influencing at all levels – while still being close enough to the work to make a direct impact.

We’re looking for someone who is:

✔️ An experienced UX practitioner with a strong portfolio of delivering successful, user-centred digital projects.

✔️ Skilled at balancing user needs with business goals, and using insight to influence product and design decisions.

✔️ Able to facilitate workshops and stakeholder sessions with ease, both remotely and in person.

✔️ Proficient with tools like Figma, Miro, Adobe Creative Suite, and experienced in presenting UX concepts with clarity.

✔️ Knowledgeable in accessibility standards, inclusive design principles, and service design methodology.

✔️ Comfortable owning UX strategy from discovery to delivery – including research, testing, IA, and design systems.

✔️ An exceptional communicator who can simplify complex ideas, lead discussions, and bring people on the journey.

✔️ Passionate about creating digital experiences that genuinely help people – with a strong ethical compass and commitment to doing the right thing.

We’re challenging the 'Gender Confidence Gap,' which suggests that individuals will only apply for a job if they meet 100% of the criteria. Some of our best hires didn’t check every box in the role description, so if you were about to rule yourself out, we still encourage you to apply!

Learn more about our commitment to equality, diversity, and inclusion here.

Interview process

We’ve designed our process with you in mind. This is as much an opportunity for you to make sure CTI Digital is right for you as you are for us. We’ve embedded a values driven approach to recruitment and offer transparency and feedback at each and every stage.

Candidate experience is incredibly important to us. You’ll have a dedicated member of the Talent Team with you every step of the way, ready to answer questions or make reasonable adjustments as needed.

📞Screening Stage - a 30-minute exploratory call with our Talent Team

💻1st Stage - Video call with our Growth team. A chance to explore the role and responsibilities.

📆2nd Stage - A face to face interview with a member of the UX Team and our Growth Director. A take home task will give you the chance to show off your skills.

🎉Offer - If we think it’s a good fit, we’ll make you an offer!

What’s in it for you

🏖️28 days annual leave, in addition to the bank holidays
🏠Hybrid-working - we’re in the office twice a week
👶Workplace nursery scheme
🏥Health cash plan
🚴Cycle-to-work scheme
⏰Flexible working hours
🧠Employee well-being and mental health programme
🐶Relaxed working environments - office dogs welcome!
🎉Company socials and lots of fun!